Brickstone Publishers
1. Transparent Refund Overview
At Brickstone Publishers , we strive to ensure total satisfaction with our professional publishing services. Because we provide labor-intensive creative and technical services, our refund policy is designed to be fair to both the author and our service team. We operate with full transparency, ensuring there are no hidden fees or "trap" clauses.
2. Eligibility for a Full Refund
A 100% refund (less any merchant processing fees) will be issued if:
-
Pre-Project Cancellation:
You request a refund within 48 hours of payment AND before any work (including initial consultations or manuscript reviews) has commenced.
-
Duplicate Payment:
A technical error resulted in a duplicate charge.
-
Non-Delivery:
The Company is unable to initiate the project within the agreed-upon timeframe due to internal scheduling conflicts.
3. Partial Refunds & Work-in-Progress
If a project is canceled after work has been initiated, a prorated refund may be issued based on the "milestone" reached. This is calculated as follows:
-
Phase 1 (Strategy & Setup):
If the project is in the initial strategy or setup phase, 75% of the project fee is refundable.
-
Phase 2 (Active Production):
Once editing, cover design concepts, or formatting has begun but is not yet completed, 50% of the project fee is refundable.
-
Phase 3 (Final Review):
Once the first full draft of the service (e.g., a full edit or a complete cover design) has been delivered for review, 25% of the project fee is refundable.
4. Non-Refundable Circumstances
-
Completed Work:
Once a project phase is completed and approved by the client in writing, that phase is non-refundable.
-
Change of Mind:
Refunds are not issued based on "change of mind" once the final files have been delivered and the service agreement is fulfilled.
-
Third-Party Costs:
Fees paid to third parties (such as ISBN registrations, Amazon/KDP platform fees, printing costs, or specialized software licenses) are strictly non-refundable as these funds are no longer held by Brickstone Publishers .
-
Market Performance:
As per our Terms of Service, we do not refund based on book sales, rankings, or commercial reception.
5. The Refund Process & Timeline
We believe in a prompt and clear resolution for all financial inquiries. To initiate a request:
-
Submission:
Email your formal request to info@brickstonepublishers.com with the subject line "Refund Request - [Your Order Number]".
-
Review:
Our billing department will review your project status and respond within 3–5 business days.
-
Disbursement:
Approved refunds are credited back to the original payment method (Credit Card, PayPal, or Bank Transfer). Please allow 7–10 business days for the funds to appear in your account, depending on your financial institution.
6. Project Abandonment
If a client fails to provide necessary materials (manuscript, feedback, etc.) for a period exceeding 90 days without prior notice, the project will be considered "inactive." Re-activating an inactive project may incur a small administrative fee, and the original fee becomes non-refundable.
Contact Billing Support
